Practice Staff

A private area of the reception desk is available for confidential discussions between reception staff and patients. You may talk to them and seek advice from them in confidence and they will advise whom you should best see if your problem requires further attention.

Administration

All staff help to keep the practice organised and running smoothly, as well as answering the telephone and performing clerical duties.

We have a team of Administration staff who are responsible for the back office duties at the Practice. They work within guidelines and procedures of the practice and at the direction of the Doctors so that we are able to give you medical care in the most appropriate way.

We have one full-time & two part-time medical secretaries who work hard to ensure your referrals are processed efficiently within the specified time limits.

We also employ an IT & Resource Lead to deal with any computer & technical problems and a dedicated Clinical Auditor & Summariser, who ensures your clinical records meets the relevant Government guidelines to ensure best possible care.

Reception

We have a large team of Receptionists who are happy to help you with any aspect of making appointments for the various clinics we run. They are here to help you. They have a difficult job dealing with telephone calls and enquiries from all directions.

PLEASE BE A PATIENT PATIENT!

Behind the scenes they are busy with other various activities including processing your prescriptions, answering queries, giving test results, liaising with the doctors and nurses and any query regarding new patient registrations.

When telephoning for an appointment, advice or a home visit the receptionist may ask you for a few details. They have been trained to make these enquiries on our behalf so we may help you in the most appropriate and efficient way.