Willowbrook Medical Practice

Brook Street, Sutton in Ashfield, Nottinghamshire, NG17 1ES

Current time is 23:55 - Sorry we are closed. Call NHS 111 or go to 111.nhs.uk

Telephone: 01623 440018

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You are here:
Home
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Contact Us

You are here:
Home
/
Contact Us

Contact Us

Telephone (8.30am-6pm): 01623 440018

If your appointment or query is not urgent, please try after 9.30 am to avoid our busy period on the telephones.
You may experience a “dead line” if our call system is at capacity. This capacity is set by our line providers, Gamma, so is beyond our control.

Prescriptions (10.30am-2.00pm): 01623 443006

Results (10am-12pm): 01623 440018

Emergency Line (8.00am-6pm): 01623 557108

Out of Hours: 01623 557108

Mansfield and Ashfield CCG

Please only use this form for comments about the WEBSITE and suggestions as to how we can improve our service to you.

We CANNOT AND WILL NOT deal with the following matters via this form:

• Medical matters
• Prescriptions
• Official complaints
• Online password resets

- If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

- Please visit this page for complaints procedure: Click Here
- To reset your password for online access, you need to come to reception during opening hours with Photo ID so we can reset this for you. We cannot do this over the phone due to confidentiality.
Your Privacy
a) By contacting Willowbrook Medical Practice you are agreeing to us storing your contact information on our secure servers.

b) We will only use your data to deal with your reason for contacting us.

c) Your data is stored on our secure NHS servers and information regarding data that is processed through our website servers can be found on the SurgeryWeb website

d) You can withdraw this consent at any time. Please contact the practice to do so.

This form collects only the information you input into it, plus the time, date and IP address you are connected to.
Your privacy consent/dissent*
Please tick the box below if you agree to this.

Unfortunately you will not be able to contact us via this form if you do not agree.
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Please contact us when we are open on 01623 440018.
Thank you.
Your details
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Do you wish to be contacted regarding this matter?
- Yes, I agree that the practice may contact me regarding this matter
- No, thank you
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- A suggestion
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- A problem with the website
COMPLAINTS, MEDICAL MATTERS INCLUDING PRESCRIPTIONS AND ONLINE PASSWORD RESETS CANNOT BE DEALT WITH VIA THIS FORM.

We will not deal with medical or prescription matters via this form - you need to call us during surgery hours 01623 440018.
Your message*
Please only use this form for comments about the WEBSITE and suggestions as to how we can improve our service to you.
Confirmation & Declaration*
• By using this form you agree with the storage and handling of your data by this website.

• By submitting this form I confirm that my matter is NOT in any way a medical matter, prescription query/request, official complaint or online password reset request. Tick this box to confirm.
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COVID Vaccinations

Welcome to Willowbrook

Face Coverings & Exemption Letters

COVID-19 Fit to Fly Airline Letters

Download the NHS App

Online Prescriptions

Take our Friends and Family Test

View our Practice Leaflet

Join our PPG / ePPG

Complete our Practice Survey

Like us on Instagram

Add us on Twitter

Online Appointments - currently suspended

Opening Times

Monday
08:00 until 18:30
Tuesday
08:00 until 18:30
Wednesday
08:00 until 18:30
Thursday
08:00 until 18:30
Friday
08:00 until 18:30
Phone lines closed 12:30-13:30
Saturday
CLOSED
Extended Hours available on request
Sunday
CLOSED
Extended Hours available on request

Useful Links

Gov guidance mental health and wellbeing aspects of coronavirus (COVID-19)

	Very easy	Fairly easy	Not very easy	Very difficult	N/A
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone

	Very good	Good	Average	Poor	Very poor	Not applicable
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously

	Very good	Good	Average	Poor	Very poor	Not applicable
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously

Willowbrook Medical Practice

Contact Us

Your Privacy

a) By contacting Willowbrook Medical Practice you are agreeing to us storing your contact information on our secure servers.

b) We will only use your data to deal with your reason for contacting us.

c) Your data is stored on our secure NHS servers and information regarding data that is processed through our website servers can be found on the SurgeryWeb website

d) You can withdraw this consent at any time. Please contact the practice to do so.

This form collects only the information you input into it, plus the time, date and IP address you are connected to.

Please tick the box below if you agree to this.

Unfortunately you will not be able to contact us via this form if you do not agree.

Your details

Please only use this form for comments about the WEBSITE and suggestions as to how we can improve our service to you.

• By using this form you agree with the storage and handling of your data by this website.

• By submitting this form I confirm that my matter is NOT in any way a medical matter, prescription query/request, official complaint or online password reset request. Tick this box to confirm.

In line with Government guidance we would like to advise all patients that you will be required to wear a face covering when attending the practice. This decision has been taken to provide additional protection for both patients and staff. Thank you for your co-operation at this difficult time.

A guide to our services