Contact Us

Telephone (8.30am-6pm): 01623 440018

If your appointment or query is not urgent, please try after 9.30 am to avoid our busy period on the telephones.
You may experience a “dead line” if our call system is at capacity. This capacity is set by our line providers, Gamma, so is beyond our control.

Prescriptions (10.30am-2.00pm): 01623 443006

Results (10am-12pm): 01623 440018

Emergency Line (8.00am-6pm): 01623 557108

Out of Hours: 01623 557108

Mansfield and Ashfield CCG

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Please only use this form for comments about the WEBSITE and suggestions as to how we can improve our service to you.

We CANNOT AND WILL NOT deal with the following matters via this form:
- Medical matters

- Prescriptions

- Official complaints

- Online password resets

- If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

- Please visit this page for complaints procedure: Click Here

- To reset your password for online access, you need to come to reception during opening hours with Photo ID so we can reset this for you. We cannot do this over the phone due to confidentiality.

Your Privacy
a) By contacting Willowbrook Medical Practice you are agreeing to us storing your contact information on our secure servers.
b) We will only use your data to deal with your reason for contacting us.
c) Your data is stored on our secure NHS servers and information regarding data that is processed through our website servers can be found on the SurgeryWeb website
d) You can withdraw this consent at any time. Please contact the practice to do so.

This form collects only the information you input into it, plus the time, date and IP address you are connected to.
Your privacy consent/dissent*
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Unfortunately you will not be able to contact us via this form if you do not agree.
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Please contact us when we are open on 01623 440018.
Thank you.
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Please only use this form for comments about the WEBSITE and suggestions as to how we can improve our service to you.
COMPLAINTS, MEDICAL MATTERS INCLUDING PRESCRIPTIONS AND ONLINE PASSWORD RESETS CANNOT BE DEALT WITH VIA THIS FORM.
We will not deal with medical or prescription matters via this form - you need to call us during surgery hours 01623 440018.
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	Very easy	Fairly easy	Not very easy	Very difficult	N/A
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone

	Very good	Good	Average	Poor	Very poor	Not applicable
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously

	Very good	Good	Average	Poor	Very poor	Not applicable
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously

Willowbrook Medical Practice

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