Willowbrook Medical Practice

Willowbrook Medical Practice

Brook Street, Sutton in Ashfield, Nottinghamshire, NG17 1ES - We're open

NHS

Telephone: 01623 440018

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Services update during Coronavirus Pandemic

With the difficulties we are currently facing, our telephone lines are busier than normal, so to try to help we have a list of common queries and will answer these in forthcoming posts:

Do I need a sick note?

Government guidance is here:

https://www.gov.uk/government/publi…loyers-and-businesses-on-coronavirus-covid-19

You can obtain an Isolation note from https://111.nhs.uk/isolation-note

What if I need my regular medication?

In the first instance please order repeat medication via our website or the NHS App. Please be aware that although we are working through requests as quickly as we can, the levels of demand are placing the system under pressure and pharmacies may not be able to order medication quite as quickly as normal due to the volume of requests. Where we can, we are using techniques and systems available to us to try and ease some of the difficulties, but we would ask that you are patient and request medications with a little more time than you usually would. There is no need to request medications very early, we anticipate that these difficulties will be very temporary in nature and will ease over the coming days. You can download an App to help track your repeat medication here https://www.nhs.uk/apps-library/healthera/

What if I have a chronic condition?

Those most at risk of serious illness are being contacted by the NHS from 23rd March to advise what they should do. Please do not contact us to ask about this – wait to be contacted. We will continue to support our patients and will follow the latest government advice. As you will appreciate, guidance changes on a daily basis and we are doing everything we can under challenging conditions. https://www.nhs.uk/conditions/coronavirus-covid-19/

How are we minimising the risks to patients?

In order to ensure that we can continue to deal with as many patients as possible, we have been advised by the Government that general practice should move to telephone and online consultations where possible. This helps to minimise the number of people who are physically coming into the practice. Where possible we avoid seeing patients who have coronavirus Symptoms but who are managing well at home. Cleaning advice has been issued by the government, and while we are always rigorous with our cleaning and disinfection, where appropriate and guidance differs for coronavirus we have changed our cleaning practices to reflect this

Cancellation of and re-arrangement of routine appointments.

Where we have needed to cancel or re-schedule appointments due to the current situation, we appreciate that this will not have been welcome news. We will do our best to provide capacity to re-book these appointments as soon as we are able.

If you are currently unwell with a new continuous cough, or a fever (you feel hot to the touch on your chest or back) you should immediately self-isolate along with members of your immediate family. The latest guidance can be found here https://www.nhs.uk/conditions/coronavirus-covid-19/