Willowbrook Medical Practice

Willowbrook Medical Practice

Brook Street, Sutton in Ashfield, Nottinghamshire, NG17 1ES

Current time is 13:21 - Sorry we are closed. Call NHS 111 or go to 111.nhs.uk


Telephone: 01623 440018

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Online Access to Medical Records

GP Electronic Health Record Viewing System

Willowbrook Medical Practice provides a facility which allows you to view your GP medical record securely over the internet from a smartphone, tablet or computer – free of charge. The service is completely voluntary to the patient. If you do not want to use it, your treatment will not be affected in any way.

What are the advantages for me?

  • You can choose to share your records with those treating you anywhere in the NHS. You may also wish to share your records with family members.
  • You can easily look up your list of medications and immunisations (known to your GP).
  • Accessing your record on computer will help you to understand and make better use of the information we hold about you.
  • Access can help you discuss your health with health professionals caring for you.
  • You can help to ensure that the information we hold about you remains accurate, up to date and complete.

What information will I be able to see?

Depending on your level of access granted, the system allows you to view the following areas of your GP medical record:

  • Allergies and any bad reactions to medications
  • Vaccinations and immunisations
  • Medications

Are there any risks for me?

There may be something in your record that you have forgotten and do not want to be reminded about.

Can I alter the record?

No, only practice staff can alter your record. However if you see something which you think needs to be changed please contact the Practice Manager as soon as possible. Any changes to your medical record will be authorised by a GP.

Can I share the record?

You will be given secure log in details to access your record. You should keep these safe and not share with anyone. However if you want to share your record with other health professionals or people caring for you, including family and friends, you can print off details or show them the record online by logging on to any internet connected PC. If you do print information from your record you must make sure you dispose of it securely.

What about security?

Your information remains under the control of your GP as it does now. Like online banking you control viewing by using your Username and password. You will be responsible for keeping your log in details safe.

Logging off or a power failure will clear all the information accessed online from your computer system. Only the surgery permanently holds your information. You are advised not to copy information to your own computer but to log on to the secure site each time to wish to access information as it will be up to date and secure. Information may be printed and shared as you wish, but please ensure any paper copies are kept secure and disposed of securely when no longer required.

Will my data be passed to anyone else without my permission?

No. The Data Protection Act states that your personal data can only be shared with your permission. Please see the Information Commissioners Office web-site for further information: http://www.ico.gov.uk

How do I get started?

  • To be able to use the system you must have a computer, smartphone or tablet with internet access.
  • If you wish to self-register you can do so via the new NHS App.
  • You will need to have a Patient Access account set up with the practice. Complete an Online Registration form which you can pick up from reception or download below. You will need to bring photo ID with you to register e.g. a passport, driving licence.
  • It will take up to 7 working days to process your details, which you will need to pick up from the surgery. You must remember these details and keep them secure. You will also be given some instructions about how to login and use the service.

POL Registration Form v5.5

POL info leaflet v5

You can only request access to the following services at the moment:

  • Appointment booking
  • Request repeat medication
  • Questionnaires
  • Summary record access

Once you have successfully logged in to SystmOne, you can request:

  • Detailed coded record access

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

Please note: Under the Data Protection Act 1998, you have a legal right to apply for access to health information held about you. If you require access to historic information, please apply in writing to the Practice Manager (this is known as a Subject Access Request). There may be a charge for this.


Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
    Phone lines closed 12:30-13:30
  • Saturday
    Extended Hours available on request
  • Sunday
    Extended Hours available on request