Appointments

Routine appointments

To request a routine appointment:

phone us on 01623 440018, Monday to Friday from 8.30am to 6.30pm
visit the practice and speak with a receptionist, Monday to Friday from 8.30am to 6pm
use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the practice
a doctor is usually available to give advice over the telephone. Please call 01623 440018 to request a call back. This is usually after morning/afternoon surgery. Appointments by phone can be more flexible and often means you get help sooner. Be aware that the call may come from an unknown number.

Consultation Hours

Morning Surgery is 8.40 to 11.10

Afternoon Surgery 14.40 to 17.10

Urgent appointments

Urgent advice: To request an urgent appointment for today or tomorrow (Monday to Friday):

phone us on 01623 440018, Monday to Friday from 8.30am to 6.30pm
visit the practice and speak with a receptionist, Monday to Friday from 8.30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Cancelling your appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system – SystmOnline
phone us on 01623 440018, Monday to Friday from 8.30am to 6.30pm

Consult with a Doctor online

To contact a Doctor online, you can use a website called Accurx. You don’t need an account to use this website.

This website will be available to you Monday to Friday from 9am to 3pm.

Start here

Extended access

We offer extended evening surgery and weekend hours. These appointments are to help people who work and are not able to come to the practice during normal opening hours. Please contact reception to find out details the next available session.

Urgent advice: When we are closed

Check it’s not an emergency.
Call 999 if you have chest pains and/or shortness of breath.
British Sign Language (BSL) speakers can make a video call to 999.
Deaf people can use 18000 to contact 999 using text relay.

Out of Hours

Emergency cover is provided outside normal surgery hours, at weekends and bank holidays by NEMS.

Please telephone 111.

You will be required to provide full information about your problem and will be expected to attend the primary care centre at King’s Mill Hospital if deemed appropriate.

NHS 111 Service

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by Primary Care (PC24) Out of Hours service. PC24 is an urgent care centre based next to the King’s Mill Hospital Emergency Department (ED) that provides medical care for patients that do not need Emergency Department Care. It is a nurse led service (Monday – Friday) and is supported by General Practitioners (GP’s) in the out of hours period (i.e. anytime that your normal GP practice is closed).

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend PC24 if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.

For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Pharmacy Provision on Bank Holidays

Please see this page for pharmacy opening times: click here

Staff Training Dates

The practice is closed ONCE a month for staff development and training, except in August and December. Our doctors, Nursing and administrative staff do need time to train together, which is vital to improve service delivery. We DO NOT close on other Wednesday afternoons.

Wednesday 23 October 2024
Wednesday 27 November 2024
Wednesday 22 January 2025
Wednesday 26 February 2025
Wednesday 26 March 2025

*dates may be subject to change

Bank Holiday Closure Dates

2024 – We will be closed on the following dates:

Monday	1 January	New Year’s Day
Friday	29 March	Good Friday
Monday	1 April	Easter Monday
Monday	6 May	Early May Bank Holiday
Monday	27 May	Spring Bank Holiday
Monday	26 August	Summer Bank Holiday
Wednesday	25 December	Christmas Day
Thursday	26 December	Boxing Day

Refer to https://www.gov.uk/bank-holidays for further dates.

Home visits

If possible please try to telephone 01623 440018 after 8.30am and before 10.30am if you need a home visit
A doctor may phone you back as we may be able to help with your problem via the telephone
Home visits are only available for patients who are housebound, because of illness or disability
Please remember that we can see several patients in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice