Appointments

Routine Appointments

To request a routine appointment:

• phone us on 01623 440018, Monday to Friday from 8.30am to 6.30pm
• visit the practice and speak with a receptionist, Monday to Friday from 8.30am to 6pm
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your Appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the practice
• a doctor is usually available to give advice over the telephone. Please call 01623 440018 to request a call back. This is usually after morning/afternoon surgery. Appointments by phone can be more flexible and often means you get help sooner. Be aware that the call may come from an unknown number

Extended Hours

We offer extended evening surgery and weekend hours.  These appointments are to help people who work and are not able to come to the practice during normal opening hours.  Please contact reception to find out details the next available session.

Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01623 440018, Monday to Friday from 8.30am to 6.30pm
• visit the practice and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Contact a Doctor Online

To contact a Doctor online, you can use a website called Accurx. You don’t need an account to use this website.

This website will be available to you Monday to Friday from 9am to 3pm.

Contact us Online

NHS App

You can also contact a Doctor online using the NHS app using your NHS account.

Read more and download the NHS App

Cancel an Appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01623 440018, Monday to Friday from 8.30am to 6.30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

Home Visits

• If possible please try to telephone 01623 440018 after 8.30am and before 10.30am if you need a home visit
• A doctor may phone you back as we may be able to help with your problem via the telephone
• Home visits are only available for patients who are housebound, because of illness or disability
• Please remember that we can see several patients in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice

GP Consulting Times

When we are closed

Please see this page