Appointments
Who do I see?
Routine appointments
To request a routine appointment
- phone us on 01623 440018, Monday to Friday during our opening hours
- visit the practice and speak with a receptionist, Monday to Friday during our opening hours
- online — you can use your NHS account to access us via
- the NHS app website
- the NHS App on your device
- or via our contact form here
When you get in touch, we’ll ask what you need help with. We’ll use this information to match you with the right doctor, nurse, or health professional.
Whichever way you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the practice
- a doctor is usually available to give advice over the telephone. Please call 01623 440018 to request a call back. This is usually after morning/afternoon surgery. Appointments by phone can be more flexible and often means you get help sooner. Be aware that the call may come from an unknown number.
Consultation Hours
Morning Surgery is 8.40 to 11.10
Afternoon Surgery 14.40 to 17.10
Urgent appointments
Urgent appointment for today or tomorrow (Monday to Friday)
The practice appointment line is open between 8.30am – 6.30pm.
Telephone cover is available between 8.00-8.30am for medical emergencies only.
The practice notifies patients, both on its website and within the premises, that requests for urgent clinical appointments or reviews should be made either in person or by telephone.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to direct you to the most appropriate doctor, nurse or health professional to help you.
Cancelling your appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01623 440018, Monday to Friday from 8.30am to 6.30pm
Consult with a Doctor online
Need Urgent (non-lifethreatening) Help?
If you need urgent assistance, please call the practice.
Phone: 01623 440018
Non-Urgent Queries
Got a non-urgent question?
Click below to start an online consultation:
You can:
- Share your symptoms
- Ask a question
- Request advice
No need to call or visit the practice.
How We Handle Your Request
- Reviewed during normal working hours
- Response after assessment
- Timescales depend on enquiry type and demand
- Not monitored continuously – response times may vary
When We’re Closed
- For help outside our opening hours:
NHS 111 - For life-threatening emergencies:
📞 Call 999
Extended access
We offer extended evening surgery and weekend hours. These appointments are to help people who work and are not able to come to the practice during normal opening hours. Please contact reception to find out details the next available session.
Out of Hours
Outside normal practice hours (evenings, weekends and bank holidays), emergency cover is provided by Primary Care (PC24) Out of Hours Service.
PC24 is an urgent care centre next to King’s Mill Hospital Emergency Department. It provides care for patients who do not need emergency department treatment.
- Nurse-led service Monday to Friday
- Supported by GPs during out-of-hours (any time your GP practice is closed)
What Ths Service Is For
- Problems that cannot wait until we are open
- You will need to give full details of your problem
- You may be asked to attend PC24 if necessary
- Advice may be given if a face-to-face visit is not required
Home visits
- If possible please try to telephone 01623 440018 after 8.30am and before 10.30am if you need a home visit
- A doctor may phone you back as we may be able to help with your problem via the telephone
- We only offer home visits to patients who cannot leave home because of illness or disability
- Please remember that we can see several patients in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice
